Delivery and Returns
How your order reaches you, and what to do if something is wrong.
Delivery
- We deliver across Pakistan.
- Payment is Cash on Delivery: you pay when the parcel arrives.
- After you order, we confirm the details with you by phone or WhatsApp before dispatch.
- Delivery time depends on your city and the product. We tell you the expected time when we confirm your order.
- Delivery charges, if any, are shown at checkout before you place the order.
- You can track your order online with your order number and billing email.
Returns and refunds
- If your item arrives damaged, defective or different from what you ordered, contact us within 7 days of delivery.
- Send photos of the item and the parcel on WhatsApp, and record a video while opening the parcel if you can.
- We will arrange a replacement or refund once we have checked the problem.
- Orders can be cancelled before dispatch. Message us as soon as possible.
- Items that are used, washed or damaged by the customer cannot be returned.