Refund and Returns
What to do if your order arrives damaged or wrong.
Check your parcel
Please check the parcel when it arrives. If an item is damaged or is not what you ordered, contact us as soon as possible.
Claim window
Tell us within 7 days of delivery. Message us on WhatsApp +92 341 7140645 or email hello@jhok.pk with your order number and clear photos of the item and the parcel.
What we do
After we confirm the problem we will arrange a replacement or a refund. Refunds for Cash on Delivery orders are sent to the account details you give us.
Items we cannot take back
Items that are used, washed or damaged after delivery cannot be returned. Please also keep the original packing until you are sure you want the item.
Need help?
Contact us on WhatsApp +92 341 7140645 or at hello@jhok.pk. See also our Delivery and Returns page.